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shipping Policy

  • SHIPPING & DELIVERY POLICY

    Overview

    The terms of the Shipping and delivery policy need to be understood for Bigwhale Marketing  Private Limited (Herein after referred to “Company”). If you do not agree to the terms contained in this Shipping and delivery policy, you are advised not to accept the Terms and Conditions of Shipping and delivery policy. The terms contained in this Shipping and delivery policy shall be accepted without modification and accordingly, the user need to be bound by the terms contained herein.

    Objective

    Company is known for offering quality and standard products. We always ensure that consumer can get timely delivery of the products. From the placement of the order till the delivery of the products, our primary moto is to serve the consumer in an efficient and effective manner within the stated timelines.

    Scope

    This policy is applicable to all orders place on website of the Company www.vexon.in

    All orders are subject to the product availability and deliverable Pincode. If an item is not in stock at the time you place your order, we will notify you and intimate when the product will be available.

    Applicable Laws:

    The Consumer Protection (Direct Selling) Rules, 2021, Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020

    Billing Address and Shipping Address

    Billing Address: Address where a consumer gets his bills from the company.

    • Shipping Address: Address where the consumer wants to receive their shipment.

      Our Delivery Scope

      We deliver across the Country, so we request you to provide the correct and clear details for the timely and efficient delivery in the mentioned format, while placing the order:

      1. ADDRESS LINE 1
      2.  ADDRESS LINE 2
      3.  CITY/TOWN/ VILLAGE
      4.  POST OFFICE
      5.  DISTRICT
      6.  LANDMARK
      7. PIN CODE
      8. STATE
      9. SHIPPING CONTACT ALONG WITH THE E-MAIL ID

      Delivery Location

      As per the Pincode estimation, delivery time will be provided to you once the order has been placed.   Delivery times are estimates and commence from the date of shipping, rather than date of order.


      Delivery times are used as a guide only and are subject to the acceptance and approval of the order. Unless there are exceptional circumstances, we make every effort to fulfill your order as soon as possible within the stated timeline in the generated invoice/purchase order.


      Business day means Monday to Saturday, except holidays.

      Date of delivery may vary due to carrier shipping charges, delivery location, method of the delivery and the items ordered. Product may also be delivered in separate shipments as per the requirement.

      1.   Transit Times

                      Whenever order received from the consumer, we will process for the invoicing, after invoicing of the order, we will dispatch the ordered products within 3 working/ business days.

        In case of delay

        1. Company is committed to ensure that the delivery of goods shall take place within the time limit mentioned in order form.
        2. However, in cases of delay any request for cancellation of the order by the consumer shall be granted, irrespective of whether the consumer has been informed of the delay, and the deposit, if any, shall  be refunded as per our cancellation policy described at the time of purchase. (Hyper link for cancellation policy)


         IN CASE OF NON-DELIVERY AT THE STIPULATED TIME

        1.     If it is not possible to carry out delivery, the consumer shall possess right to return the product as per our return policy;

        Delivery Charges

                   We strive to deliver products purchased from vexon in excellent condition and in the fastest time possible. Shipping charges are mentioned below:

                    Upto Rs 1 to 1000: Rs 99

                    From Rs 1000.01 to 5000: Rs 199

                    From 5000.01 to 10000: Rs 299

                   From 10000.01 to 20000: Rs 499

                   From 20000.01 above: Rs 699

                  If the order is cancelled or lost, we will refund the complete order amount. 

                   If order is returned to origin then we will refund the order amount excluding the shipping charges. Once the order is delivered and returned by you then we will refund the order amount excluding the shipping charges. If you cancel partial order, shipping charges will not be refunded.

           * Terms and conditions apply

        Transit Risk 

        Company takes upon the liability in case of any risk involved in the transit of product.

        Method of delivering courier

        Delivery of goods shall be made to the consumer either through courier/Logistics or through Direct Seller. The status of completion of delivery shall be considered done in the following manner: 

        Through Courier / Logistics – After getting physical sign of the customer or after verification of OTP acknowledgement sent to the customer.


        Order Delivery Timelines

        Company is committed to ensure that the delivery of goods shall take place within the 7 to 14 Working Days.

        However, in line with the government guidelines in response to the State, delays might be experienced under certain circumstances. Upon the successful placing of the order, the end user will receive a unique tracking identity number through e-mail and SMS. Then the concerned user may use the tracking number for the purpose of checking the status of the purchased products and the expected date of delivery.A maximum of two 3 (Three) attempts shall be made to deliver order to the end user. If the user continues to remain unavailable after 3 (Three) attempts, the Company reserves the right for cancelling the order at its sole discretion, while making ensure that the purchased products is delivered to the consumer in the timely manner, delivery may be delayed on account of:

        1. Unsuitable weather condition
        2. Political disruptions, strikes, employee lock-outs, govt. directed lockdowns
        3. Acts of God such as floods, earthquakes, etc.
        4. Other unforeseen circumstances
        5. Notification of Changes

    We keep our Shipping and Delivery Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

     

    For any additional questions or support, reach out to :- care@vexon.in