RETURN, EXCHANGE AND REFUND POLICY
Overview:
The Company Bigwhale Marketing Pvt Ltd. (“COMPANY” or “Vexon”) sell its products through Direct
sellers of the Company. Company is known for offering quality and standard products to the consumers
Applicability:
This policy shall be applicable on all the consumer who order placed through the Company website www.vexon.in and bought/purchased the product from the company.
Object:
Consumer, if unsatisfied with the products after purchasing and found products are not relevant for use, and in case of products delivered is different from the ordered products, then he/she can go for the below mentioned return and exchange policy and avail refund.
Term:
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms and Condition which govern your use of our website www.vexon.in (the “Website”).
Applicable Laws:
The Consumer Protection (Direct Selling) Rules, 2021, Contract Act, 1872 and Sales of Goods Act, 1930 and Consumer Protection Act, 2019.
Purpose:
Since consumer satisfaction is our primary motive, we welcome all the feedback and request of the consumer. We are always ready and willing to go the extra mile for our consumers.
Validity Period of Exchange/Replacement/REFUND:
20 Days since invoice generation date.
IMPORTANT CONDITIONS FOR RETURN OR EXCHANGE:
The Refund or return and exchange of the product shall be inspected on its receipt. Please ensure that the following conditions need to be fulfilled before returning and exchanging the product:
- The product must be in unused and original condition;
- Product must have tags still on and be returned in original packaging
- Returned/exchanged product must have no visible signs of use
- Consumer shall inform about the return of the product to us within a period of 20 days since the date of receiving of the product;
- Consumer should not accept any open box deliveries;
- The return and exchange package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies &accessories, invoices/warrantee cards and other documentation.
CRITERIA UNDER WHICH COMPANY WILL NOT ACCEPT RETURNS ANDEXCHANGE:
- If anything goes missing from the package you've received including price tags, labels,original
packing, freebies and accessories etc;
- If the product is damaged due to misuse;
- If any product that has been used or its durables have been installed on your site;
- If it is found that certain products with tampered or missing parts or serial numbers;
- If it is found that you have accepted an open box delivery, no request for return would be processed.
- If it includes certain products that can’t be returned due to health and hygiene matters.
- If return request is made outside the specified time frame i.e., after a period of 20 days;
HOW TO MAKE A RETURN:
You can easily return items by following these steps:
- After delivery of the goods at the consumer premises, he/she can raise a request for return of the goods, if he/she found that the goods purchased is not relevant for him/her,within 20 days from the date of delivery, provided any seal/protection on the goods is kept unbroken and the goods are in saleable condition.
- For carrying out the return request, you need to Send an email to care@vexon.in for raising a request for return along with the scan copy of original invoice and reason stated along with.
- The products must be returned to the original destination or the address proposed by the Company for accepting the return.
- Company will acknowledge and get your request confirm if submitted with the relevant
documents and on reasonable ground within 48 working hours of the request submitted.
- Do not return any product, before receiving confirmation from our team. In case any product is returned without confirmation of the Company, we do not guarantee any credit or refund for that
product.
- After receiving the confirmation, consumer need to send the product duly packed (along with original packing and tags) to the company dispatched address within 3 days from approval of return request.
- Consumer shall ensure that the return product shall be duly packed, unused, and in saleable condition.
- The Product return charges for consignment of the returned of products from the place of the consumer to the company sender address, shall be borne by the consumer only.
- Further company shall bear the delivery charges of the from the place of the company to the place of consumer.
- After receiving the return products, company will process for return/refund against your request
within 7 to 10 (seven to ten days) working days.
- If the returned product is not received by the Company, it has been considered as the responsibility of the customer to trace the shipment. The Company is not considered liable for the lost items or the goods that are in transit.
- Volume for the exchanges shall be counted in the month for which the exchanges has been made upon
OUR OBLIGATIONS:
- Post receipt of the Returned Product(s), our Quality Check team will inspect the returned products. Once approved as an eligible return, we will initiate the replacement or refund for your transaction.
- . However, if the return is not approved as an eligible return, we will courier the same Product(s)back to you.
- 3. In any of the either scenario, your return issue will be closed within 7 to 10 days of our receiving of the product.
TERMS AND CONDITIONS FOR AVAILING REFUND:
For the payments made via Credit Card, Debit Card, or Net Banking directly to Company Authorised Account: You will receive the refund without any deduction into the source account within 7 to 10(seven to ten days) working days from the date of receiving the products at company sender address
EXCHANGE POLICY:
We believe in delivering the best products which has been manufactured, keeping in mind the emotions and ethics of upcoming products trends available in the market and if you are unhappy with the product, exchange of the product shall be governed by and subject to Terms of use as well as below elaborated Exchange Policy:
If you have any problems with your order, especially in terms faulty product or if you come across any defects, we'll be happy to exchange the product.
Validity Period of Exchange/Replacement
Please return the unused item with packaging within 10 days of receiving your order/delivery.
Exchange/Replacement process:
Exchange/Replacement at the Time of Delivery
When Consumer received product having External Damaged Packaging and visible at the time of Order Delivery.
- At the time of delivery, if you notice that the external packing of the consignment is damaged or tampered, we recommend not to accept the package and give your remarks on the courier delivery sheet/docket slip/courier receipt
- After that, raise a complaint with us immediately within 24 hours through the care@vexon.in. We will handle such issues strictly and directly with the respective courier company
- In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will dispatch a fresh product to you.
Exchange/Replacement After the Delivery:
When Consumer received product having internal Damaged/ Defective/ Short Product Pack and not visible at the time of Delivery
After delivery of the goods, if the consumer found any defect in the product condition, then he/she can raise exchange request within 24 hours of delivery
- For exchange, send an email to care@vexon.in. You also need to send unboxing video and pictures of defective/ size change product and scan copy of original invoice.
- Along with it, the consumer shall send product to warehouse address for exchange.
- After receiving the Damaged/Defective Product, company will process for shipment of there placement product within 72 hours after giving the acknowledgment.
Refund in place of Exchange products
- If consumer received either Damaged External Packaging at the time of Order Delivery or Damaged Internal Packaging after Order Delivery: Consumer at his own discretion, approach the company for refund instead of exchanged products
- In the mentioned scenario, consumer need to send a mail to care@vexon.in and avail a request for refund instead of exchange of product.
- After receiving the request and after acknowledging the products at the Company warehouse within 7 days, the company can process for the refund
NOTE:
- Except for the events as explicitly stated in this Policy, you will not be entitled to any cash refunds as per our policy. A return will only be made in the form of a credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be considered final and binding.
- Return the unused item with packaging within 20 days of receiving your order/delivery.
- Exchange will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
- In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
- In certain cases where the company is unable to process a replacement for any reason whatsoever, a refund will be given.
- In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'
- For any products for which a refund is to be given, the refund will be processed once there turned product has been received by the seller.
- Kindly Note- The Company will refuse to accept the return if any of the above conditions are not met.
For any additional questions or support, reach out to at- care@vexon.in
