Mechanism to raise your Grievance Redressal

• This support system works only if we are not able to resolve your issue within 30 days of submission of your initial complaint and the resolution provided in above step does not meet your expectations. You can approach us as per the fallowing:
• You can send us an email on: grievance@vexon.in
• Documents and Information Required To ensure the timely resolution of all your redressal, full details like Distributor ID, documents (if required) and the concern in clear words must be provided at the time of raising the request.
• Grievance Tracking – You will receive a complaint number on each complaint raised over email or call. Timeline for Grievance Redressal Acknowledgement – You will receive the acknowledgement of your grievance within 48 hours from the time of its receipt.
• Solution – Your grievance will be redressed within a period of One month from the date of its receipt